“To be honest, updating the T&Cs for my consultancy business wasn’t exactly the most exciting thing on my to-do list. It was easy to ignore and put off. But as more and more large brands came on board to work with me I realised I needed to get my T&Cs into shape to protect both my business and my clients’. Now, knowing how simple it was, I just wish I had done it sooner.
Heather makes the whole process so straightforward. Her down-to-earth approach is approachable and supportive. She understands the needs and requirements of small businesses and is intuitive in her recommendations. She worked quickly and put in extra time to meet an ambitious deadline I had given her helping me run my business more efficiently. I would absolutely recommend her expert services to anyone wanting to be smarter about how they run their small business.”
Emma Drury-Jones, Owner of At Her Table
As my copywriting business started to grow, I needed a solid set of T&Cs. Heather was recommended to me, and I can clearly see why. She was so easy to work with and explained the legal parts in plain English to ensure I had a thorough understanding. Not only this, she also helped me clarify certain points about my business. And great service all round, and for a very reasonable price. Thanks, Heather!
Joanna Berthelot, owner at Crescent Copywriting.
“Heather has been great to work with and provided a great service. She listened to my needs and found a solution that worked for me. She explained the legal speak in real English and I feel very confident with the outcome.”
Patrick Smith, Director at Patrick Smith Marketing Ltd
“As a former lawyer, I know all too well the importance of having clear and concise terms and conditions and see it as an integral part of running a professional business. So, when it came to reviewing the Ts & Cs across both of my businesses, I wanted someone who would not only do a good job but who understands the opportunities and the challenges that running a small business (particularly in the wedding industry) can bring. Heather’s advice and support is on point, no nonsense and she is particularly skilled at clarity.
I would highly recommend Heather.”
Val Mattinson, Director at Benessamy Weddings and Events Limited, Above and Beyond the Kitchen Table and Val Mattinson Coaching.
“If you could choose four things you’d want from a supplier they would be: high quality delivery, sensible rates, timeliness of output and a great working relationship.
Heather and Stanford Gould ✅✅✅✅”
Ross Cox, Director at Dispace.
“I needed a contract for my wedding celebrant business. Heather provides an excellent service with speedy responses to emails and creating the contract. She clearly explained the process and answered all my questions on the contract in a easy to understand way. She even gave me advice on anther contract I have for my other business. I’d highly recommend Heather for your wedding related contract needs.”
Andri Benson, Celebrant at Events by Andri.
“One call with Heather and I was sorted. Thanks for helping out with my social media management contract.”
Eloho Efemuai, Owner at HSL Social.
Fiona Mills, Photographer at Fiona Mills Art
Stanford Gould came very highly recommended to me and as soon as I contacted Heather I could instantly see why. I knew the importance of having a solid contract but, as someone who has no legal experience, I wanted my T&C’s to be reviewed by someone knowledgeable, honest and straight-talking and Heather was exactly that. Working with Heather was a pleasure and I can’t recommend her enough!
Rachel Dalton, owner at Rachel Dalton Weddings.
“Stanford Gould has been excellent in providing practical legal support and guidance at an affordable rate for a small business. Having changed from a sole trader to a limited company, Heather has helped get the right contracts in place for different types of business relationships, update standard terms and conditions, NDA’s and steered us in the right direction with GDPR. With a friendly, direct and pragmatic approach she makes the sometimes scary legal stuff seem straightforward and asks some sensible questions about your business to give you what you need. Happy to recommend.”
Rachael van Oudheusden, Director, Big Old House Limited
“As soon as I started my new venture GSD Offline, I knew we were going to need a really good professional contract for our ambassadors and Heather was the first person I thought of. Having used Heather in the past for privacy policies, I already knew that she knows her stuff and she’s reliable. Even though I asked for the new contracts to be done really quickly as we’d launched sooner than we thought we would, Heather delivered them on time, with some notes for me to consider and they were perfect with no changes needed. As someone with a law degree, I know how important it is to get this stuff right and so wouldn’t recommend anybody I didn’t completely trust but I recommend Heather wholeheartedly to do an amazing job.”
Lisa Johnson, Director, Just Own This, The GSD Society and Carmela Weddings
“I was introduced to Stanford Gould by accident having read another review on Twitter.
This made me realise I was somewhat lacking in the legal side of my business.
Heather has produced simple straightforward documents for contracts and T&C’s which will protect both myself and my clients.
The process was painless and Heather was patient with delays from my end.
I can’t recommend Stanford Gould highly enough and look forward to working with Heather again in the future.”
Steve Scrimshaw, Owner, sAs Architectural Design Services
“I have known Heather for a number of years and have always valued her insight and honesty.I have recently had the need to draft new contracts for a business that I am now working with and instantly thought of Heather. Within 5 days, I had contacted her, gave her the brief, had first drafts and finals delivered just as promised. Where else would you get a service like this? I can think of nowhere.
Thank you Heather. You have saved us time and money in record time.”
Stephen Hunt, Operations Manager, Cab Treasure Limited
“I approached Heather to review my terms and conditions of business and my contract for Executive Coaching. In training to be a coach, we cover all aspects of contracting and how to manage these….or so I thought! Heather looked at my contracts and quickly saw where the gaps were. I had indeed covered the coaching requirements but had completely missed aspects of my terms of business which provided greater for my clients and protection for myself. It took no time at all for Heather to redraft my existing contracts and I am now able to commission larger pieces of work knowing that I and my clients are working together within the law. Heather made everything seem very simple and straightforward, a true sign of someone who knows their stuff. I would highly recommend Heather and Stanford-Gould and will certainly use them again when I am in need of expert advice and guidance.”
Tracey Hartshorn, Executive Coaching and Professional Development
“I have known Heather for a few years now and have always valued her professional advice and experience, so when I needed someone to help me update my terms and conditions, letters of appointment and privacy statement then she was the obvious person to turn to. She gave me a clear and concise summary of what she would do for me, with equally clear pricing and a realistic timescale. We ironed out issues together and I soon had everything I needed to protect my business and clients going forward. I would not hesitate to recommend Heather to anyone, no matter what size of business they run. She really excels in what she does.”
Finola Brady, Finola Brady Architectural Services
“I was introduced to Heather by someone I met at a networking event. She came highly recommended, as someone who specialises in helping SME’s with the GDPR minefield! Heather was very quick to respond and offered a competitive proposal which took all the hassle away from us having to trying and decide what we may or may not need to do. The work was completed in a matter of days and with very clear instructions on how to implement the changes. For any SME looking for guidance or someone who with provide you with the tools to get things done right, Heather is worth every penny! I would highly recommend her. “
David Fannin, Director, Sorcit Limited
“Heather completely understood my requirements from the very get go and the clear, logical and thorough advice and support she has provided to both me and my business has thankfully been both jargon free and invaluable.”
Katrina Otter, Owner at Katrina Otter Weddings and Planning Redefined.
“Over the past couple of weeks, Julie Soroczyn and I have had the enormous pleasure of working with and meeting the delightful Heather Stanford- Gould. Heather had come highly recommended to us by my husband Chris Fickling and Val Mattinson, both of whose opinions we value. Like most small businesses, we get ‘expert’ advice as and when we need it and we have a jolly good supportive team of professionals supporting our everyday stuff. But I am sure that most of you in business will agree, without the right legal help, you can leave yourself wide open to those wanting to take advantage of your good nature.We needed help in redefining our Terms and Conditions of Sale and also to get our house in order with the forthcoming GDPR18 regulations. From initial email to phone contact to meeting Heather face to face over a coffee, we have been bowled over with her tenacity for getting the facts straight and recording them, her humour (lets face it, legal is blummin’ boring!) and in an efficient and timely manner.”
Mary Fickling, Director at PhysioPod UK Limited.
I have known Heather for many years and always found her to be professional and approachable. I asked her help with setting out our GDPR policy and found her a pleasure to work with. She is was fast and efficient and very cost effective. I would recommend her to anyone.
Debbie Kaye, Director at Alexander Kaye Recruitment Ltd.
Heather has been extremely helpful in advising on GDPR issues and in putting together a long-overdue ‘Terms and Conditions’ for my small business. Heather has been friendly, efficient and professional and overall a pleasure to deal with. She completely understood my needs, patiently answered my questions and completed the work I requested in a very short space of time and to a very high standard. I will definitely recommend Heather to others and will be a return customer.
Kathy Seymour, Director at Seymour Research Ltd.
“Heather has been a huge help with creating the contracts for my new business venture and I cannot recommend her highly enough. Whilst she was very knowledgeable and demonstrated clear expertise in her field, I loved her friendly, no-nonsense approach and found it very reassuring. Not only was she very thorough, but she was also so efficient in turning things around. Heather has helped save me a lot of time, money and stress!”
Rachel Overall, Director of Mirabella Weddings Limited.
“I found Heather through a recommendation on Facebook group and I was not disappointed. She was efficient, friendly and patient. I needed support with upgrading my service and associate contracts and I love that no question was too small or silly. I would highly recommend her to any creative entrepreneur looking to tighten up their contracts.”
Madeleine Jones, Director at Making your Business Shine Limited.
Thank you for your legal advice, Heather. Could not recommend you highly enough. Prompt, professional and superb service. Thank you.
Donna Bickley, Managing Director at Inside Out Group.
“Working with Heather was a genuine pleasure. From the initial phone call she was immediately friendly, affirming and clearly an expert in her field. She was quick to respond to emails and was helpful in guiding me through the process of creating contracts. It’s obvious she cares about small businesses, a trait I particularly valued. Her advice was invaluable, I would highly recommend her”
Natasha Boyes, Owner at Natasha Boyes Photography.
“It has been a pleasure to work with Heather who made sure she delivered what our business needed in an expert and efficient way. I definitely recommend her services to other SMEs and self-employed professionals.”
Diana Edmonds, Director at Bridgford Consultancy.
“Heather was recommended to by a fellow wedding industry colleague to review and amend my contracts/terms of business. We had an informal chat over the phone and Heather was professional, understanding and friendly. I found Heather very easy to talk to and adaptable with her work. She is also very good at responding promptly, which I really appreciate. I would not hesitate to recommend Heather to anyone needing advice and assistance on contracts or T&C’s”
Emma Wright , Owner at Events by Emma.
“As a person starting up a new venture, Heather was an excellent choice to support me in developing my terms and conditions and clarifying a number of elements of which I had no previous experience. Her service was both prompt and efficient and her open and friendly manner made me feel confident in asking and getting answers to the type of questions which were important to me. I highly recommend Heather.”
Karen Allan, Owner at KEAllan Coaching and Consultancy.
“Heather has been lovely to work with, and from the minute I called to speak with her she was friendly and offered detailed information and advice, before I had even agreed to work with her, which goes to show she genuinely wants to help you better your businesses. She worked with me to really define my terms and conditions and ensure that we covered all eventualities. Would highly recommend working with her.”
Aarti Popat, Owner at Aarti Popat Interior Design.
“Heather provided great help and support with regard to creating the contract documents necessary to get my business up and running. Starting a product development consultancy, it was vital to have well written contracts that met my needs. Heather was accessible and very easy to work with throughout the process. All of my questions were answered clearly and promptly, making the whole thing very easy for me. I cannot recommend Heather highly enough and would recommend her to anyone thinking of starting their own business.”
Chris Dunn, Director at DesignVision Industrial Design
“It is very reassuring for a small business owner to not only be able to tap in to Heather’s legal knowledge, but also to know that she will present a finished document that has been checked from start to finish to fit within your business needs, at very reasonable rates.”
Edwin Snapper – Veracity Financial Planning
“I would highly recommend Heather. She quickly turned around our new contract query and, despite its complications, made it an easy experience from start to end. It was reassuring for me to get Heather’s expertise to know that we were doing things the right way!! ”
Linzi Barford, Director at That Black and White Cat Weddings.
“Heather is one of those unique individuals who possess incredible people skills and a high level of technical competence. With a formidable legal and recruitment background, she is a phenomenal networker and connector who really gets people. An incredibly energetic and passionate woman, Heather brings 100% dedication to all of her projects, and has such a broad skill set, she’s almost able to do anything!”
Rob Brown, Keynote Speaker & Expert in Reputation & Business Networking.
“Working with Heather has been a real pleasure. I was lucky to be able to draw upon her considerable experience, and she updated my terms and conditions intuitively, effectively and very quickly. Highly recommended.”
Gary Morgan, Business Owner at Pixelshrink.
“Heather has been fantastic! Not only did she give me really solid legal advice and assistance but she was also kind, understanding and approachable which I think is a rare find in the legal world. She made me feel a lot more secure about the issue and gave me the peace of mind and confidence that I needed. I would highly recommend Heather and I will definitely use her services again, should I ever need any help. Thank you, Heather!”
Megan Wilson, Captured by Megan Wilson.
“I have known Heather for nearly two decades, and when I learnt she was to start her own consultancy, I was keen to benefit from her experience and advice. So, at the first opportunity, I engaged Heather to help me with some contract work. It was conducted in a manner that precisely matched my expectations: timely, efficiently and accurately. Rarely am I minded to recommend people’s services, but in Heather, I have absolute faith and confidence and feel more than comfortable to endorse her services.”
Neil Welbury, Company Director
“Heather Gould was my first call to provided early guidance in relation to a contract breach. Her experience cut through most of the unnecessary detail providing a good common sense approach.”
Ian Willis, Operations Director
“I recently used Heather to create my Associates Contract and Terms & Conditions, and a number of things about Heather’s service prompted me to write this testimonial and highly recommend her services. Firstly, Heather is swift and highly efficient with whatever you give her to do. She turned around the work for me within a week, and has been on ‘stand by’ since then to answer my questions, which she’s responded to the same day. Secondly Heather is very personable and easy to talk to. This makes for effective communication and getting to the root of what you need efficiently. Finally, Heather’s knowledge of her area instils a lot of confidence in her abilities, and you know that you’re getting excellent value for money. She’s now my ‘go to’ person for all things legal!”
Debbie Inglis, Square Two Development Ltd.
“Heather has been working with me and my company for some months on a number of projects – basically she is my ‘right hand woman’ from an operational perspective. For Fresh Mindset, this has been a period of trying to create and refine internal systems and make us all work smarter not harder: by systemising some of our everyday tasks and events, including the implementation of a CRM system, and also the improvement of our marketing follow up has been a top priority. I have discussed and agreed with Heather the direction and the goals we need to achieve, and she has picked up the detail and the planning, ensuing that she is communicating with internal and external stakeholders and managing the processes towards agreed goals, whilst I can get on and do what I do best – delivering great coaching, mentoring, networking and business growth strategies. Heather is attentive, focused and delivers against targets. A very personable individual who understands, respects and values the importance of connections and how to leverage them. Huge amounts of energy, passion and desire she is a joy to work with and adds value to any situation, meeting or interaction she is involved with.”
Adam Harris, Fresh Mindset UK Ltd.
“Thanks Heather for being so prompt and helpful. You have given me the confidence to avoid signing a document, which I may have lived to regret.”
Helen McDonnell, McDonnell Cole.
“I was very impressed with how personable, professional, knowledgeable and efficient Stanford Gould were in dealing with the terms and conditions for my new business. I could not recommend them highly enough and I will be using them again for other legal business contracts.”
Richard Hewitt, Vivid Kitchens Ltd.
“Having only worked with Heather for a short period of time, she has already been a great source of help, specifically with the development and drafting of documentation for my company service policies which include terms and conditions and linking this to our tender quote. I was also impressed with her swiftness to complete the work, advice & knowledge on the subject matter. I look forward to working with Heather in future and have already recommended her services to others.”
David Garvin, 3DG Design Services Ltd, Loughborough.
“Heather recently created an important contract document for me which is crucial to the running of my business. Heather was really helpful and offered excellent advice about the legal implementation of the document and how the wording should be phrased to benefit all parties of the contract. She was very friendly and professional throughout and I could not recommend her more highly. We got the job done in good time and with excellent results.”
Louise Atkins, Atkins Residential Lettings.
“We have known Heather for a number of years and needed some urgent commercial advice. Heather attended a meeting at our office and within a few minutes immediately understood our predicament and provided good, solid, no-nonsense advice which allowed us to proceed in confidence which subsequently turned out to be the right action. As a business operating in the construction industry, it is essential we have ‘hands-on’ professionals we can trust and rely on.”
Simon Colton, Colt Engineering Services Ltd.
“I have introduced Heather to three clients up to now. Upon introduction, Heather has been great at involving me in communications with the client so I am part of the story and updated at all times. She provides logical advice, gets the job done and there is no fuss – quite unique in the world we live in today. The outcome in each of the pieces of work has been the right one and my clients and I can be nothing but positive about Heather’s professional but super-friendly attitude.”
Linda Frier FCCA, Coalesco Accountants Ltd.
“I have known and worked with Heather for around 5 years now. She is extremely professional and highly skilled. There has been lots of occasions that I’ve required Heather’s advice and it has always proven to be extremely helpful and often has saved me time and money. Heather is an absolute pleasure to deal with and I wouldn’t hesitate to recommend her to anyone…”
Chris Hanbury, St James Place Wealth Management.
“Heather has been amazing, she gave me great advice at a difficult time and dealt with my contract very quickly, efficiently and well. I would definitely recommend her.”
Margaret Lowish, Ruffles Dog Club.